Last updated: December 2024
Introduction
Thank you for choosing ICGA for your career assessment and guidance needs. This Refund Policy outlines the terms and conditions for refunds of payments made for our services, operated by India Decision Management, a registered partnership firm.
Legal Entity: India Decision Management
GST Number: 29ADEPT0384M1ZY
Email: reachidm@indiadecisionmanagement.com
Phone: +91 73496 62320
Business Hours: 10:00 AM – 6:00 PM IST · Monday to Saturday
1. General No-Refund Policy
We do not provide refunds for ICGA Career Guidance Programs or individual assessments once the service has been delivered, as we have already invested significant resources for its delivery.
Services Covered by No-Refund Policy
- AI-powered career assessment reports
- Personality and aptitude test results
- One-on-one career counselling sessions (completed)
- SMART goal setting sessions (completed)
- Personalised career roadmaps
- Assessment reports and recommendations
Our career guidance services are knowledge-based digital products and personalised consultations. Once delivered, the value has been transferred to the customer and cannot be returned.
2. Exceptional Refund Circumstances
2.1 Multiple Payments
If a customer accidentally makes multiple payments for the same program due to system or internet issues, we will promptly refund the extra amount.
2.2 Technical Failures
- Payment processed but service access not provided due to system error
- Double charging due to payment gateway issues
- Unauthorised transactions (subject to investigation)
- Service completely unavailable due to technical issues on our end
2.3 Service Not Delivered
If we are unable to deliver the purchased service due to circumstances within our control, a full refund will be provided.
3. Refund Process
3.1 How to Request a Refund
- Contact us via email at reachidm@indiadecisionmanagement.com
- Include your transaction ID, payment details, and reason for refund request
- Provide any supporting documentation if applicable
- Allow us to investigate the matter within 3–5 business days
3.2 Refund Timeline
- Investigation Period: 3–5 business days
- Approval Process: 2–3 business days
- Refund Processing: 7 working days from approval
- Maximum Timeline: 15 working days in exceptional cases
3.3 Refund Method
Refunds are issued via the same payment method used for the original transaction:
- Credit/Debit Card: 5–7 business days
- Net Banking: 3–5 business days
- UPI: 1–3 business days
- Digital Wallets: 1–3 business days
4. Cancellation Policy
Once payment is made and the service has been delivered, we do not allow cancellations. Cancellations may be possible in limited circumstances before service delivery:
- Cancellation within 2 hours of payment (before assessment access is provided)
- Cancellation due to technical issues preventing service access
- Mutual agreement between customer and ICGA team
5. Rescheduling Policy
In special cases where a customer is unable to attend a scheduled session and requests accommodation in the next upcoming session, we will reschedule the counselling session.
- Request must be made at least 24 hours before the scheduled session
- Valid reason must be provided (medical emergency, family emergency, etc.)
- Rescheduling is subject to mentor availability
- Maximum of 2 rescheduling attempts per booking
- Rescheduled sessions must be completed within 60 days of original booking
6. International Customers
- Refunds will be processed in the original currency of payment
- Exchange rate fluctuations may affect the refunded amount
- International payment gateway fees are non-refundable
- Refund timeline may extend by 2–3 additional business days for international processing
7. Contact for Refund Queries
Primary Contact
Email: reachidm@indiadecisionmanagement.com
Phone: +91 73496 62320
WhatsApp: +91 73496 62320
Hours: 10 AM – 6 PM IST, Mon–Sat
Management Contact
Managing Partner: Subhashini Sharma Tripathi
Company: India Decision Management
GST: 29ADEPT0384M1ZY
Response Time: Within 24 hours
8. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be updated on this page with a new "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the new terms.
We are here to assist you and address any concerns regarding our refund policy. Our commitment is to provide exceptional career guidance services while maintaining transparency in all our business practices.
Sincerely,
Subhashini Sharma Tripathi
Managing Partner, India Decision Management
Registered Partnership Firm · GST Compliant